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  Dealer Morning Staff Meeting

Engage Your Customers and Community with Cellphones for Soldiers
Cellphones for Soldiers collects used cell phones, recycles them, and reinvests the cash received to buy calling cards for U.S. soldiers worldwide - so they can call home for free. Get involved by setting up a drop-off station in your showroom.
Video News & Views
Challenges for Used Vehicle Sales
Dealers who are proficient with used vehicle pricing and values can stay successful as inventories shrink and prices rise.
image Challenges for Used Vehicle Sales
JIM IRISH CEO of MobileTrac
image Mobile Sites with Real-Time Inventory
JOE HIGH General Manager, XIGroup
image Fascinating Time to Be a Dealer
GLENN GARVIN General Manager, Dominion Dealer Solutions
Click Here
Click Here
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  Industry News in the Last 24
  May 11, 2010
  Consumer Reports Repeals 'Don't Buy' Notice from Lexus GX 460s
The "Don't Buy: Safety Risk" label Consumer Reports put on the Lexus GX 460 for rollover potential has been lifted. Toyota found a "fix," and the original vehicle tested was taken back and fixed in a short time, satisfying the magazine that the problem is solved.
AutoRemarketing, May 10, 2010
  Webb: Second Straight Month of Record-High Wholesale Index
The Manheim Used Vehicle Value Index continues to show double-digit gains, with two months of record high values and five straight months of increases in all major segments, says chief economist Tom Webb, with compact pickups and full size vans as leaders.
AutoRemarketing, May 10, 2010
  Study Shows Ford Climbs to #3 Overall in 'Working Relations' With Suppliers; Honda and Toyota Still #1 and #2, but Slipping; GM Gaining
Ford is sitting well with suppliers these days, having climbed to No. 3 ranking in "working relations". GM is also gaining, but Honda and Toyota still hold on to No. 1 and 2 positions, according to annual study from Planning Perspectives.
PRnewswire.com, May 10, 2010

Sponsored by:

  • German Diesel Power Gains Favor With U.S. Car Buyers
    German automakers Mercedes-Benz, BMW, Volkswagen and Audi say they are encouraged by sales of the new breed of clean-diesel cars, crossovers and SUVs they are making for the U.S. Japan is poised to enter the market as Mazda announced recently that it will start selling its advanced diesel car in the U.S. in 2012.
  • GM Invests Further in Fuel-Efficient Technology
    General Motors announced plans this week to make more investments as a response to customer demand for more fuel-efficient vehicles. The automaker said it will invest more than $890 million that will create or retain more than 1,600 jobs.
  • Nissan's Leaf Electric Vehicle to be in the Black
    Nissan Motor Co. is on track to book 25,000 U.S. orders for its Leaf electric vehicle by the end of the year, and the automaker will be making money on the green car, according to Mark Perry, Nissan's North America director of product planning and strategy.

  • Sponsored by:

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    Top Tips for Successfully Recruiting Salespeople

    Sales people provide life for all companies. If everything starts with sales people, it only makes sense to make sure that you are recruiting the best potential sales people

    Tip 1: Recruit from want, not need.

    Tip 2: Have a strategy to recruit people all the time.

    Tip 3: Know who is in charge of recruiting and his/her qualifications.

    Tip 4: Newspaper ads - the Sunday paper is full of ads for sales people.

    Tip 5: Try using several avenues to recruit.

    Recruiting and hiring effectively is a continuous process that is both part science and being creative. Having a consistent plan will make your recruiting a success.

    Mark Tewart, is a trainer, consultant and author and can be reached through his website marktewart.com.  For more tips, read the entire article by clicking here.

    image Raising the Bar in Your Service Department is Easy – and Wise

    Moving customer relations to the next level is right up there with the importance of doing quality work, according to the J.D. Power 2009 Customer Service Index Study of Automotive Service Operations. Customers want convenience and they need to be able to trust the service center they’re doing business with. Dealerships have known for a long time that there is a definite correlation between CSI, service retention and long-term brand loyalty. Click here or click on the image for some top-notch insight into moving your dealership to the next-generation service CRM.

    GM Works Toward "Green" Planet Compliance

    More than 40 percent of General Motors' global operation now produce "zero landfill".  Specifically, 62 plants around the world in North America, Latin America, Asia and Europe now recycle or reuse all normal plant wastes so that they no longer send any of their production waste to nearby landfills. This is a remarkable achievement! In the process, these facilities send about 3 percent of their waste material to facilities that are able to utilize it for energy instead of fossil fuels. Click here or click on the image to read more of this facinating article -- and our hats off to GM!

    Learn How to Test Ford's new Electronic Returnless Fuel System

    First of all, let's own up to the fact that high-tech technology requires additional training, and the automotive world is full of such technology -- and growing. Technicians today cannot rely on the skills once learned to get them through a day in the service bay. It is therefore fitting that technicians learn to take advantage of skillfully written articles that pop up on a variety of subjects. Here, for instance, is an excellent article on Ford's electronic returnless fuel system, how it works and how to test it. Click here and then click on the image for helpful insight into maintaining the pressure differential which is so important to maintaining a consistent supply of fuel.

    The 2010 F&I Conference and Expo in Las Vegas
    JM&A President Forrest Heathcott selected as Keynote Speaker

    September 14-15
    Paris Las Vegas Hotel

    F&I and Showroom Magazines has selected Forrest Heathcott, president of JM&A Group and executive vice president of JM Family Enterprises, as keynote speaker for the 7th Annual F&I Conference and Expo in Las Vegas. Heathcott, member of F&I's Advisory Board, will deliver his address on Tesday, September 14, 9:50 a.m.

    Forrest Heathcott's career spans 31-year career in the automotive industry and includes a 14-year successful stint with Nissan Motor Corp. He is currently responsible for directing, administering and overseeing the activities relating to JM&A's F&I, warranty products and services operations. He also serves as a member of JM Family's executive management team.

    For more information and registration visit www.fi-conference.com or call 800.576.8788.

    If I Sold Cars Today - What Would I Do It Differently
    By David Johnson

    The last year that I sold cars, before starting a BDC, was 2003-- a lifetime in technology. And if I had to do it all over again I'd do it the same way, but I would go about it very, very differently. Even back then I understood the value of creating positive, win-win relationships with my customers.  It doesn't take much work to put a strategy in place, but once you start building relationships with your customers and take care of them in any way that you can, they will, in return, take care of you. What are you waiting for, get started now!

    •  Have a blog. Blog about the makes and models at your dealership, really show my passion for the products. Use it to build relationships, not sell cars. Let people know, through actions, not words, that you want to get to know them, that I'm in the car business to take care of them, not to rip their heads off.

    •  Have a Facebook profile.  Use to keep up with customers. Upload pictures of themtaken just before they left the lot. Go to their Facebook wall and say something nice about them, on the picture just tagged.

    •  Create videos. Lots and lots of videos. Create walkarounds that you post on Youtube, your blog and on Facebook. These wouldn't be ordinary walkarounds but the fun kind where I see how many people I can fit in the trunk.

    •  Have a LinkedIn account to connect with as many of the market influencers  as possible. Find opportunities to refer the people in my network to them because the people on LinkedIn carry a lot of authority, you could get an endorsement from some of them which would bring in more business.

    •  Organize as much face to face as possible. Organize giveaways every month, dinners for two, or tickets to the theatre. Use these to create excitement around you and your dealership.

    David Johnson, of Next Generation Dealer Services, writes for Auto Dealer Monthly and can be reached through his blog. Click here to read this article in its entirety.

    Compli Hosts Seminar

    Breakfast seminar presented in conjunction with Crowe Horwath, Fisher & Phillips, Kurkin, Forehand, Brandes and Wells Fargo. Topics include: Top Accounting Tips to Improve Your Dealership's Outlook, Top Issues Confronting Dealerships. Tues. May 18 8 am to noon, Sheraton Fort Lauderdale, FL Airport & Cruise Port Hotel. Attendees: 3 CPE credits given. Register by email or 503.963.4216 or visit www.compli.com.
    Equity Alerts from Autobase Aids Dealers

    Autobase, Inc. (division of Dominion Dealer Solutions), has released "Equity Alerts" -- provides auto dealers with automated process to mine their data for qualified customers who, with no money down, could lower their payment and get into a newer vehicle today. Tells dealers which customers are within dealer’s acceptable profit structure. More info at www.autobase.net.
    GM Gives CPO Dealers Online Video Tool

    GM Certified Used Vehicles has given its dealers another online tool to help them drive showroom traffic and move CPO units. Eligible dealers can use free video streaming for their certified vehicles on GMCertified.com and select GM Certified partner sites. AutoTrader.com is the first partner site to include the video listings.


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