After fifty years working with a range of companies—as well as founding and running his own company, J.D. Power and Associates — James “David” Power III has observed a good deal, and come away with a few thoughts about how to have the best shot at success in business.
The businesses he’s seen grow, adapt, and thrive are the ones that keep a focus on satisfying customers by listening to them, anticipate their needs and desires, and maintain their organizations’ prioritizing of these principles.
1. Listen—to your customers, your employees, and your stakeholders.
I have witnessed too many car manufacturers move further away from achieving satisfied customers by refusing to listen to them.
Keep reading for more lessons learned by James “David” Power III.